Before hiring any painter, here are a few questions you may want to consider asking
Do you have the proper/required license?
Yes, I do. My license number is 979367.
Do you carry all the necessary insurance?
Yes, I have general liability, and worker’s compensation, as well as being bonded.
What is “blow and go” painting?
“Blow and go painting,” is an industry term also known as production painting. Your house is turned into a giant bubble wrapped in plastic and paper and sprayed out, no attention to detail. There are a lot of outfits that do the bare minimum just to make a quick dollar. Baldwin Custom Painting will not paint a home in this manner.
Why are you not a member of the Better Business Bureau?
The BBB doesn’t have any information on my business other than if I had a complaint filed with them. So to get an A+ rating it is nothing more than paying them money to have that rating. If I had a complaint, you would still be able to look that up with them, whether I am a member or not.
How much of a discount do I get if I write you a stellar YELP review?
You simply get a good paint job, and if you want to write about it and share it with other’s I am thrilled. I want my reviews to be authentic, and heartfelt, not written simply because you’ll get a discount; not to mention I always do my best to give you a fair bid based on the type of work I do.
Now I am curious, are you expensive!?
I believe I am very fair when it comes to my pricing. I want to give you a quality paint job, and I want you to feel like you absolutely picked the right person when you see the end result. If you are looking for the least expensive bid, I am probably not the one to go with, a lot of the time I am right in the middle. I pay my employee a wage that he can live on, and this is hard work, he deserves nothing less.
How long have you been painting?
I started painting in 2001, training under a master painter—learning the ins and outs of the trade, as well as the importance of delivering the high-quality work that my clients deserve and that I can be proud of.
I have a very small job, probably only a few hours, will you do it?
I would be happy to, however please be advised, you will be charged $400 even if the job takes 2 hours. That being said, it may be in your best interest to make a small list of other little painting projects that can be done as well. You’re paying for an eight hour day, so make it count if you can. On a side note, you may be looking to have a lot more than can be done in a single day, we are good, but sometimes not that good, we just can’t paint your whole house in eight hours.
What payment methods do you accept?
Cash, check and credit card—please note, a 3% service charge will be added to all credit card transactions.
I accept your bid, when can you start, and when will you be finished?
I realize a lot of companies give you a start and finish date, set in stone; I operate my business differently. I will do my best to give you a general idea of when we will start, and I will do my best to accommodate the date your prefer. I do not give set dates until the job is closer at hand, and I never give finish dates unless absolutely needed. I want to do the job right, and if there is a finish date looming and something unexpected comes up, I don’t want that date to cause any steps to be skipped in the name of finishing the project right on time. The plus side is you get the job done right each and every time, as you should.
Do you have references that I can contact?
I sure do! Check out my Yelp page for reviews, or give me a call at 530.636.0732 and ask me for details.
Do you use a subcontractor?
Absolutely not. When you hire Baldwin Custom Painting, you’re hiring me and I believe in giving my customers the time, dedication and quality work that they deserve.
Do you offer other services besides painting?
Sometimes I get inquiries about molding installation, dry-rot repair, texture, stucco—unfortunately, I only specialize in painting and lacquering. I stick to what I am good at, not to mention what I carry a license for, and most painters by law are licensed to do painting and wallpaper installation only.
What level of prep work does your company provide?
I believe every quality paint job begins with solid prep work. It’s important to hire someone who won’t cut corners in this area, as it can drastically diminish the life and beauty of your paint job. Unfortunately, there are many contractors who don’t hold these same ideals. I know that choosing to have your property painted is an investment, which is why I dedicate time and attention to detail at this stage of any job. After assessing your property, I’ll take the necessary steps to get the job done right—pressure washing, scraping, caulking, spackling, sanding, patching, and using the correct primers as needed.
My home is older than 1978 and I have major paint failure, (paint peeling all over the place, blistering and so on.) What can you do for me?
Myself and my employee are both LEAD SAFE CERTIFIED®, however if you have major peeling, areas than need lots of scraping or sanding, I will not be able to to help you. The EPA lead laws are very hard to abide by when there is large amounts of lead paint to be removed, not to mention I don’t want to harm myself, my employee, or our families by bringing contaminates home with us. You can get your home tested by a lead risk accessor to see if you even have lead. If your home is from the 60’s or 70’s it may be lead free, so it might be worth checking.
How far do you travel?
I generally will not travel more than 25-30 minutes from Central Sacramento due to the abundance of work I get right here close to where I live; I apologize for the inconvenience.
How many coats of paint does your company apply?
In most situations, I apply two coats of paint—finding that it is sufficient for coverage; however, some jobs may require additional coats. As part of the estimate process, we will discuss in detail your expectations, desires and what the job process will entail.
What kind of paint do you use?
I use the highest quality paints (typically Sherwin-Williams), as they produce a more consistent finish and are more durable. Eco-friendly paint alternatives are available. Prior to the start of every job, we will discuss your sheen choice. If you’re having a tough time picking colors, I will happily assist you.
What products do you use for cabinets and other wood-related jobs?
For clear coat wood-finishing projects (doors, bookcases, windows, etc.), I use SHER-WOOD® Kem Acqua Plus, a high-quality, water-based lacquer. A common misconception of water-based lacquers is that they are inferior to solvent lacquers; however, I have been using them for years and find they deliver durable and beautiful finishes. I apply the lacquers using a high-volume, low-pressure system to deliver the finest finish possible. This is only for clear-coat applications. For painted wood-work I use very hard drying acrylic paints.
Does your company offer a warranty?
I stand by the quality and longevity of my workmanship, and offer a five (5) year written warranty on all jobs. If paint failure appears, I will supply materials and labor to correct the condition.